Privacy Policy

AlfaBooks (“AlfaBooks”, “we”, “our”, or “us”) is a software service developed and operated by ALFASOLS. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use the AlfaBooks mobile application, website, and related services.

By creating an account, accessing, or using AlfaBooks, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you should not use AlfaBooks.

  1. Information We Collect

We may collect the following categories of information depending on how you use AlfaBooks.

1.1 Account Information

When you create or use an AlfaBooks account, we may collect:

  • Name
  • Business name
  • Email address
  • Phone number
  • Login credentials
  • Password, stored using industry-standard cryptographic hashing techniques
  • Account status and subscription or activation details

1.2 Business Data

AlfaBooks is designed to help users manage business records. Users may enter, upload, import, generate, or store business data including:

  • Customers
  • Suppliers or vendors
  • Products
  • Services
  • Invoices
  • Quotations
  • Purchase orders
  • Expenses
  • Payment records
  • Inventory records
  • Reports
  • Accounting records
  • Business documents
  • Notes and other business-related information

All business data entered into AlfaBooks remains the property of the respective user or business.

1.3 User Content

Users may choose to upload, attach, or import content into AlfaBooks, including:

  • Product images
  • Customer images
  • Supplier images
  • Business documents
  • Images selected from the device gallery
  • Photos captured using the device camera
  • Contact information imported from the device address book with the user’s permission

We collect or access such content only when users choose to use the related features.

1.4 Device Information

We may collect limited device information including:

  • Device model
  • Operating system version
  • App version
  • Android ID and other non-sensitive device identifiers used to verify device activation, enforce licensing, protect user accounts, prevent unauthorized access, and improve application security
  • IP address
  • Diagnostic information
  • Crash reports

1.5 Usage Information

We may collect information regarding how users interact with AlfaBooks in order to improve performance, security, reliability, and user experience. This may include feature usage, error logs, synchronization status, and general activity within the application.

  1. Device Permissions

AlfaBooks may request access to certain device features only when required for user-requested functionality.

2.1 Contacts

If you choose to import customers or suppliers from your device contacts, AlfaBooks will request permission to access your contacts. Contact information is used only to populate your business records and is not sold, rented, traded, or used for advertising purposes.

2.2 Camera

If you choose to capture images within the application, AlfaBooks will request permission to use your device camera. This permission is used only to attach photos to products, customers, suppliers, invoices, documents, or other business records.

2.3 Photos and Media

If you choose to upload images from your device, AlfaBooks may request access to your photo library or media files. This access is used only to allow you to select and attach images to business records.

2.4 Internet Access

AlfaBooks uses internet access to provide account login, cloud synchronization, data storage, communication with our servers, service updates, notifications, and related application functionality.

2.5 Optional Permissions

Granting permissions such as Contacts, Camera, or Photos may be optional. However, certain features may not work properly if the required permission is denied.

  1. How We Use Information

We use collected information to:

  • Provide, operate, and maintain the AlfaBooks service.
  • Create and manage user accounts.
  • Authenticate users and protect account access.
  • Process invoices, quotations, inventory records, accounting records, and business transactions.
  • Store and synchronize business data where applicable.
  • Verify licensed devices and enforce device activation limits in accordance with the user’s subscription or license.
  • Improve application functionality, performance, reliability, and user experience.
  • Provide customer support and respond to user requests.
  • Detect, investigate, and prevent fraud, abuse, unauthorized access, or other security incidents.
  • Maintain backups and service continuity.
  • Comply with applicable legal, regulatory, accounting, or security obligations.
  • Communicate important service announcements, account updates, and security notifications.
  • Send push notifications relating to synchronization, reminders, alerts, account activity, and other service-related information.
  1. Data Ownership

All business data entered into AlfaBooks remains the property of the respective user or business.

ALFASOLS does not claim ownership of customer records, supplier records, products, invoices, quotations, purchase orders, financial records, inventory information, reports, images, documents, or any other business data stored within AlfaBooks.

Users grant ALFASOLS a limited, non-exclusive right to store, process, transmit, synchronize, back up, and analyze such data solely for the purpose of providing, maintaining, securing, improving, and supporting the AlfaBooks service.

  1. Data Storage and Security

We implement commercially reasonable technical, administrative, and organizational safeguards designed to protect user information against unauthorized access, disclosure, alteration, destruction, or misuse.

Security measures may include secure communication protocols, authentication controls, encryption where appropriate, access controls, activity monitoring, and other industry-standard security practices.

However, no method of electronic transmission, cloud storage, or internet communication is completely secure. Accordingly, we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials and should immediately notify ALFASOLS if they suspect unauthorized access to their account.

  1. Data Retention

We retain personal information and business data only for as long as necessary to:

  • Provide the AlfaBooks service.
  • Maintain user accounts.
  • Comply with applicable legal, accounting, taxation, and regulatory obligations.
  • Resolve disputes.
  • Enforce our agreements.
  • Protect the security and integrity of the platform.

When an account is permanently deleted, we will take reasonable steps to delete or anonymize personal information, except where retention is required by law or necessary for legitimate business, security, fraud prevention, backup, or audit purposes.

  1. Backups and Availability

To improve reliability and business continuity, ALFASOLS may perform automated backups of application data.

Although we make reasonable efforts to protect user information and maintain service availability, we do not guarantee:

  • Continuous availability.
  • Uninterrupted service.
  • Permanent storage.
  • Recovery of all deleted or lost information.

Users remain responsible for maintaining independent backups of critical business records.

  1. Third-Party Services

AlfaBooks may rely on trusted third-party service providers to operate the platform. These providers may include:

  • Google Play Services
  • Google Firebase
  • Cloud hosting providers
  • Email delivery providers
  • Push notification providers
  • Payment service providers (if enabled in future versions)

These providers may process information on our behalf in accordance with their own privacy policies and applicable laws.

  1. Sharing of Information

ALFASOLS does not sell, rent, trade, or disclose users’ personal information or business data to third parties for advertising or marketing purposes.

We may disclose information only when:

  • Required by applicable law.
  • Required by a valid court order or governmental authority.
  • Necessary to protect the rights, property, or safety of ALFASOLS, our users, or the public.
  • Necessary to investigate fraud, abuse, unauthorized access, licensing violations, or other security incidents.
  • Necessary to trusted service providers acting on our behalf to deliver the AlfaBooks service.

Any such disclosure is limited to the minimum information reasonably necessary for the applicable purpose.

  1. Artificial Intelligence and Automated Analysis

AlfaBooks may use artificial intelligence (AI), machine learning, statistical models, predictive analytics, and other automated technologies to provide enhanced business functionality.

These technologies may analyze user-provided business data for purposes including:

  • Business reports.
  • Operational insights.
  • Inventory recommendations.
  • Financial summaries.
  • Forecasts.
  • Alerts.
  • Productivity features.
  • Business intelligence.
  • Other current or future AlfaBooks features.

Such processing is performed solely for providing, improving, securing, maintaining, and enhancing the AlfaBooks service.

ALFASOLS does not sell user business data to third parties.

Users acknowledge that AI-generated reports, forecasts, summaries, recommendations, and insights are generated automatically and should be considered decision-support tools only.

Users remain solely responsible for verifying all accounting records, financial information, tax calculations, inventory decisions, legal compliance, and business decisions before relying upon any AI-generated output.

  1. International Users

AlfaBooks may be accessed and used from multiple countries. By using the service, you acknowledge and agree that your information may be transferred to, stored, and processed in countries where ALFASOLS or its trusted service providers operate.

We take reasonable measures to ensure that personal information remains protected in accordance with this Privacy Policy and applicable laws.

  1. Children’s Privacy

AlfaBooks is designed for business users and is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.

  1. User Responsibilities

Users are responsible for:

  • Maintaining accurate business records.
  • Protecting their login credentials.
  • Keeping their account information up to date.
  • Maintaining independent backups of critical business information.
  • Complying with all applicable accounting, tax, legal, regulatory, and business requirements.
  • Verifying reports, calculations, invoices, inventory records, financial statements, AI-generated insights, and business recommendations before relying upon them for accounting, tax, legal, or commercial purposes.

Users are solely responsible for all information entered into AlfaBooks and for ensuring that such information does not violate any applicable laws or the rights of third parties.

  1. Your Privacy Rights

Subject to applicable laws, you may have certain rights regarding your personal information and business data.

These rights may include:

  • Requesting access to your personal information.
  • Requesting correction of inaccurate or incomplete information.
  • Requesting deletion of your account and associated personal information, subject to applicable legal, accounting, tax, regulatory, fraud prevention, backup, audit, and security obligations.
  • Requesting export of your business data where supported by AlfaBooks.
  • Withdrawing consent where processing is based upon consent.
  • Objecting to or requesting restriction of certain processing activities where permitted by applicable law.

To exercise any of these rights, please contact us using the contact information provided below.

To protect user accounts and business information, ALFASOLS may request reasonable verification of identity before processing privacy-related requests.

We will make reasonable efforts to respond to legitimate requests within a reasonable timeframe in accordance with applicable laws.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, security practices, technology, or business operations.

When material changes are made, we will update the “Last Updated” date shown at the beginning of this Privacy Policy.

Updated versions become effective upon publication on the AlfaBooks website, application, or related services.

Continued use of AlfaBooks after the effective date of the revised Privacy Policy constitutes acceptance of the updated Privacy Policy.

  1. Contact Information

ALFASOLS

Website:
https://alfasols.pk

Support Email:
support@alfasols.pk

For questions regarding this Privacy Policy, requests relating to your personal information, privacy concerns, account deletion requests, or any other privacy-related matters, please contact us using the information above.

  1. Entire Privacy Policy

This Privacy Policy constitutes the complete Privacy Policy governing the collection, use, storage, disclosure, and protection of information relating to AlfaBooks unless supplemented by additional policies published by ALFASOLS for specific services or jurisdictions.